Refund and Cancellation Policy

Your free trial

Your first 7 days are free.

• Cancel before the trial ends and you are not charged anything at all.
• If you do not cancel, your membership starts automatically at the end of the trial and the first payment is taken then.

How to cancel

Log in, go to Account, and use the cancel button. You do not need to email us, and there is no cancellation fee.

You will get an email confirming the cancellation. If it does not arrive within a few minutes, check your junk folder and then contact us so we can check it went through.

What happens after you cancel

• You keep access until the end of the period you have already paid for. If you cancel on the 3rd and your month runs to the 20th, you have the lessons until the 20th.
• No further payments are taken.
• After that date your access ends and the lessons are no longer available to you.

Refunds

We do not refund part months. Because you keep the access you have paid for until the end of the period, there is nothing left unused to refund.

We also do not refund past months. The 7-day free trial exists so you can decide whether the Academy suits you before you pay anything.

The exceptions

We will refund you where:

• we have charged you in error — a duplicate payment, a charge after you cancelled, or a charge you did not authorise. Tell us and we will put it right.
• we end your membership ourselves for a reason that is not your fault — for example if we close the Academy. In that case we refund the unused part of the period you have paid for.
• the law requires it.

If we end your membership because you have broken our Terms of Service, we do not refund the current period.

If a payment fails

If a payment does not go through, PayPal will try again over the following weeks and we will email you. Your access is not cut off while that is happening. If it still has not gone through once PayPal has finished retrying, the membership ends.

Coming back

You can re-subscribe at any time from your account page or by signing up again. Your previous free trial does not repeat, so a new membership starts as a paying one straight away.

Problems with a payment

If something looks wrong on your statement, please contact us before raising a dispute with PayPal or your bank. Almost everything is quicker to sort out directly.

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Email: activedogbehaviour@gmail.com‍

‍Phone: 07781 424013